Cloudways Review 2019

by Adam @ WPCrafter   |   Last Updated: June 26, 2019

Cloudways in a managed cloud server service where you choose the cloud provider and Cloudways connects their platform to it which makes it incredibly easy to manage. You pay a small monthly premium vs going direct in exchange for the management platform and support when you need it.

Current Pricing: $11 And Up

Ease Of Use


The service is extremely easy to use, but you have to understand certain technical things for a smoother experience.

Price / Value


While the normal servers are an incredible value, as you scale your server up, the premium you pay also goes up and can get pricy.



In the past Cloudways support needed improvement, but over the first half of 2019, I have experienced a huge improvement with their support.

Cloudways Pros

  • Choose From 6 Cloud Hosting Services
  • Insanely Fast Servers
  • Easy To Use Control Panel
  • 24/7 Support & Live Chat
  • Free SSL Certificates
  • One Click Staging For WordPress
  • Free WordPress Caching Plugin

Cloudways Cons

  • Doesn’t Include Email Hosting
  • Lacks File Manager
  • Support Can Be Technicial
  • Can’t Register a Domain Name
  • Bigger Server Means a Bigger Fee
  • Multisite SSL Limited To 100 Sites

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Cloudways is a new way to host your WordPress websites. Initially, there is a bit of a learning curve because it's not based on cPanel, but that is also why your websites will load dramatically faster.

Cloudways Coupon Discounts

There is currently is an active Cloudways Coupon / Cloudways Discount available. When ordering your plan, enter WPCRAFTER for the promo code to receive 20% off your first invoice. Also, if you do order Cloudways through the link on this website, I will give you access to one of my premium training course which normally sells for $99.

Cloudways Review: Wrap Up

I really like what Cloudways is doing. Sure you can go directly to the various cloud hosting providers, but for the modest premium you pay, you get the Cloudways control panel and more importantly, support.

But in my personal experience support was not fast, or that interested in helping me.

Cloudways Alternatives

Video Transcript

27 thoughts on “Cloudways”

  1. Hi Adam,

    Thanks to your great review we believe Cloudways would best suit our needs.

    Are you aware of any major differences in performance when it comes to the 6 cloud hosting services? (Besides the costs and the specific details they give on their pricing page) Would you recommend any specific cloud hosting service over another?

    Also, we notice that Cloudways offers “Enterprise WordPress Hosting” that uses the Google Cloud Platform. Have you used this service and is it any good? And do you know the reason why they power this service with Google Cloud Platform over one of the other cloud hosting service options?

    Any help you can give will be much appreciated,
    Thanks a lot

  2. I have recently tried to sign up for cloudways after doing a little bit of research online for a good WP hosting solution. After filling a short form they prompted me to a chat bot and assigned me an assistant who asked for some info. After chatting with him, they put me on ‘Pending’ and I waited days with no response from them.

    So after a few days I tried to talk (very politely) with another chat assistant to see whats going on with my sign up application process. He requested AGAIN the same info, and assured me I will shortly get a confirmation message. Ok, so after waiting another hour I got a little bit annoyed and initiated another chat – with the same guy – he told me not to worry, he will check my application and get back to me.

    As soon as he said that, he closed the chat and blocked my IP so I cannot contact the chat again. That was very rude and disrespectful and I got pretty pissed. So from my own experience, I totally NOT RECOMMEND them. They are very unprofessional and wasted my time as I waited days for trying to do a simple sign-up which should only take 10 minutes.

  3. I’m definitely considering this route, although it scares me because of the notable differences from all traditional VPS systems. Namely, the fact I can’t offer someone a CPanel feels strange. I keep feeling like some functionality I am accustomed to suddenly won’t be there — and what if a client i’m reselling to wants access to their server and their server only?

    Lots of questions remaining for this big leap….

  4. You should let people know that Cloudways will delete their server and all the work they have done at the end of the free trial. My trial was up, they told me to upgrade, I did and they deleted everything. They recovered the server but there is nothing on it.

  5. Things can fall apart quickly if the customer support is lacking, especially if the UI is customised (and WordPress instal). For me that was also the problem with Flywheel. I went with Siteground and haven’t looked back

  6. Hi Adam,
    I signed up for a Cloudways account via your link and am really liking it so far (;

    Anyhow, just wondering how you have setup your emails with Cloudways? I want to have multiple websites on the same server and for each of those sites will obviously need a bunch of different email addresses. In the past I set these up via CPanel, but this hosting does not work with CPanel so was wondering how you set things up with regard to email?


    1. For anyone that has used shared hosting in the past, we were spoiled with having our email hosted on the same server as our website, but for performance, it’s a bad idea. So with Cloudways and all managed WordPress hosting providers, they host the website only.

      There are many email hosting providers, many just use paid Google Apps accounts. That may not be feasible in every situation, but there are many affordable options to host emails.

  7. I thought cloduways was the answer to my prayers…super fast servers, staging environments, easy to upgrade php etc. UNTIL I needed support.

    As you’ve mentioned in this review, this is were they fail – miserably!

    Their support is reeeeaaaalllllllly slow! Yes they have live chat, however, they can’t really do much and you get passed to 2nd line and then expect to wait for hours, even if your sites are down. And without very little communication from them about what is going on.

    I would not recommend these for critical services or client sites. I’m now looking at other solutions.

  8. Hi Adam,

    For a new startup company we want to have 1 or 2 eCommerce site (developed in WP /Woo commerce)within India. Currently I ended up wrongly subscribing with . Not comfortable with their support. Kindly best and low cost option but should have better speed and support.


    1. Don’t go to siteground. Their servers are in Singapore. Data localisation policy is going to amend in India. So your data should not stay out of India. Try Cloudways platform with digital ocean Bangalore servers. I personally use this. And I’m from Tamilnadu, India.

  9. Hello Adam,

    How about their customer support? Because, it is not cPanel, then we might their help often. Do, they hesitate to help?

  10. Hi Adam! Just wanted to ask about Mautic install on Cloudways. It wasn’t difficult to install it in C-panel using your example video but what about Cloudways?

  11. Hi Artan, just an afterthought, but a risk free way to dip your toes with Cloudsays would be to migrate a site and rename as that way you can safely play with installing SSL, adding an smtp provider live Sendgrid etc. and see what performance feels like.

    Cloudways bill at the start of every month, but you are charged by the hour, so if it isn’t for you, it won’t have cost much to experiment.

  12. Hey Adam

    I’m willing tu purchase a hosting service from your links the upcoming month.

    Which one do you recommend, cloudways basic plan or siteground go geek?

    I have 8 websites with less than 100k monthly traffic overall.

    Thank you

    1. You will end up with better support from Siteground, but you will have better performance with Cloudways, but you will also pay a bit more with Cloudways. I wouldn’t recommend the lowest plan with Cloudways for 8 websites. Well if they are basic it may be ok, but I have this website on the $85 per month plan.

    2. Hi Artan,

      My recommendation would be to create a small 1gb Vultr VM in your region and test migrate one of your sites to Cloudways. The Cloudways migration plugin is superb. It is actually provided by Blogvault.

      You might want to disable the Varnish cache if you dont have a caching plugin capable of clearing it. I have it disabled on all of my servers.

      Once migrated, keep an eye on the server monitor for cpu load and memory usage. Also self healing restarts in case it has had an issue and had to restart a service.

      If the website shows np signs of pressure, you can migrate another site. I have found the sweetspot to be 6 low traffic sites per 1gb server. The only time the server shows any significant cpu or memory usage is when I install updates across multiple sites or if Im working n the backend.

      I previously had a larger VM before realising that it was overkill. I prefer to start small and spread my sites (and risk) between different servers and even providers. That way one server going down wont take out all of my client sites. If one site does demand more resources, you can step it up to the next server and monitor.

      Good luck!

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