Gist is a newer platform but the concept is not new. While not as polished as Intercom, Crisp, or Drift, ConvertFox is also not nearly as expensive as all those other platforms.
When using Gist , there are many services that you no longer need to pay for, which easily justifies the cost. You no longer need an email marketing service, a live chat service, a scheduling service, and opt-in box service, facebook messenger bot service, or a helpdesk service. They are all consolidated into 1 affordable platform.
In my personal usage, Gist has been nothing but problem after problem. When reporting the issue, each time it would take weeks to be fixed which is a disaster for any business.
I have had issues with:
Increadableslow and time consuming to do anything in
- Ticket Desk: I could write a book on all the issues
- Email: Spam boxes love Gist
- API: Slow response to no response, makes it unreliable to integrate with
Right now I would strongly suggest skipping Gist, but you can keep an eye on it.