Why is Astra Starter Sites not working?

QuestionsWhy is Astra Starter Sites not working?
John asked 1 year ago

Hi. I read your reviews and thought I should try Astra. I wanted to try the free demos before getting the $99 subscription. However, even on a new site, The starter sites won't load. The wheel just keeps turning (importing content) but nothing loads. I haves searcehd the net and I don't see any similar complaints. I tried on two different Clean websites that I own, so I'm able to wipe everything, delete WP & plugins, and install afresh. Even that doesn't help. I don't like the apparent lag in OceanWP carousels so I really need Astra to work.

39 Answers
Adam @ WPCrafter Staff answered 1 year ago

Who is your host and what PHP version are you running?

You shouldn't be having any issues unless you are using some odd or old hosting configuration.

Also, Astra is not $99. The theme is free, but there is a pro version for $59.

ashishmishra037@gmail.com answered 1 year ago

Hi Adam,
I have installed Astra starter site plugin but I am unable to view any demo site. The entire plugin section is coming as blank. Could you please provide any solution to this?
https://drive.google.com/file/d/1pEXAa_fJIXOXkb6IcC338MKk_5IQ2lEK/view?usp=sharing

Matteo Bernasconi answered 12 months ago

So weird, I have the same problem, it should be so easy but I can't figure out why the theme doesn't display correctly, I imported the theme on a brand new fresh site, host: Siteground PHP: 7.0.30    I am following Adam 4 hours video tutorial step by step but I am stuck already.

Alex answered 6 months ago

I can't complete a start site import.  Every time I try it says import failed with a message below the plugins [object Object]

I've googled everything but don't see any answers to this one.

Attachments
Channing answered 6 months ago

I am getting the same error as Alex. I am hoping someone has a solution!

Angela answered 6 months ago

Im having the same problem – any answers yet Alex? 
 

Renana kol answered 6 months ago

Hi, I have the same massage.. did you figure it out?
 

Dustin answered 6 months ago

I am getting same error 

Anoop answered 6 months ago

I am also facing same error. (object object) struggling with this error from last two days. Created completely new website. but not able to solve issue with new downloads of plugins. not able to import astra sites. 
But no luck. Logged complain to Astra but waiting for answer.

Jason answered 6 months ago

Same here object. object. of doom on every installation tried on fresh install no matter what site. 

AEL answered 6 months ago

I'm also getting this error. I followed all the steps. Our hosting is topnotch WordPress optimized and using PHP 7.0..
I hope the people at Astra reading their tickets (I also send one), we just started with them so hope they can let us know what is wrong.

Alex answered 6 months ago

I got an email from astra saying they fixed the error, but I decided to build from scratch with beaver builder instead

Justin answered 6 months ago

Same error for me also, tried on local server it worked fine, siteground server its not working….
 

CS answered 6 months ago

@Alex, did they say the fixed it but it was not yet updated in the plugin? I still have the same error.
 

Alex answered 6 months ago

They told me they fixed the issue and that I needed to update the plugin. I went to the plugins and there was no update available. I didn’t bother with it because I had already moved on from building with an astra site. Deleted the plugin and just used Beaver Builder.

Pitzoftheland answered 6 months ago

Hi all, I have a fix for this that worked for my object object Astra Site Import error. if you update your php version temporarily to 7.3 and then do the import it should work. Php version change can be done in cPanel of hosting provider. Once done, revert php version back and it should be fine. Otherwise I think Astra have just released an update to the Stater Sites Plugin, apparently, you can just update this plugin and it should work. Please back up site before php version switch. 
Good luck.

Control Alt Delete answered 6 months ago

This issue is now fixed.
I emailed support earlier today describing the issue with a screenshot of the error – they responded approx 6hrs later saying a hot fix was applied, resulting in Astra Starter Sites v1.2.9
Anyone still experiencing this issue should update the plugin to this version asap.

Cheers,

Mahesh Waghmare replied 6 months ago

Right, In Astra Sites plugin version v1.2.9 the issue is fixed. Update your plugin to v1.2.9.

Just for reference.

In recent WordPress release, they check the real MIME type of the uploaded file. We have used XML file while importing the site. For this, some PHP version returns the text/xml and some application/xml which trigger the file permission error.

WordPress Ticket: https://core.trac.wordpress.org/ticket/45670

Mahesh Waghmare answered 6 months ago

In Astra Sites plugin version v1.2.9 the issue is fixed. Update your plugin to v1.2.9.
Just for reference.

In recent WordPress release, they check the real MIME type of the uploaded file. We have used XML file while importing the site. For this, some PHP version returns the text/xml and some application/xml which trigger the file permission error.
WordPress Ticket: https://core.trac.wordpress.org/ticket/45670

AEL answered 6 months ago

They updated the plugin but I also updated the php version (7.0 for my host) and everything worked! Thank god 🙂

Tiago Nicho answered 6 months ago

I still have the same problem , PHP Version 7.0, or 7.2 . Did everything , and i still have the some problem 🙁

Abdurrahman answered 6 months ago

I am unable to view any demo site after clicking on the Astra Site option. 

Any solutions?

Mary answered 6 months ago

I am experiencing the same problem once I download the Asta site and go to preview It's not there

Hubert answered 5 months ago

I also have the same problem.
Using Astra Pro Version 1.6.11 and Astra Starter Sites Version 1.2.10.
All was working fine but I had to do a clean install of WordPress. After reinstalling WordPress I installed Elementor Pro and then Astra Pro + Start Sites.  However, this time around none of the starters are showing up!?
wp-admin -> Appearance -> Astra Sites = no sites!

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Sujit Singh answered 5 months ago

I am also facing the same issue. Doesn't know what to do now

Hubert answered 5 months ago

Just to let you all know, it’s working now. 
It looks like a minor inconvenience when things are being worked on by the developers – maintenance downtime. So for me it’s not a problem that lasts long. If I have more details I’ll update this…
 
 

VD answered 3 months ago

Same problem for 3x months now on 3 of my sites but works on my other site… IDK why this is happening. If someone have a fix please let me know. Thank you

sravan answered 3 months ago

Hi i have a typical problem…my site is not loading in particular internet network ( jio india ) but it is loading properly in other networks why it is happening please help me.In the jio internet network the error shown when trying to load site is “website is not reachable” how can i slove it.I have spoken to the hosting providers they said that it is all ok at their end as the site is loading properly in other networks.I even contacted the jio telecom service they said that the problem is not their side….please help in resolving the problem

Jacob answered 3 months ago

Hey Guys! So, I went through the trouble of updating my PHP on my site and the such. Making sure all of the plugins were up to date as well. After the fact nothing worked. So me trying to think outside the box decided to try the Google Chrome browser because it tends to work much better with different internet scripts and it worked! So if you are using Microsoft Edge, FireFox or whatever. Try downloading and using Google Chrome! after you import your site you should be able to return to your original browser just fine.

itpings answered 3 months ago

Install php-xml extension and restart Apache if you are self hosting.
This fixed my problem.

Thanks

Kugesh answered 2 months ago

I am unable to view any demo site after clicking on the Astra Site option…its still loading for an hour..

VD answered 2 months ago

Hey guys the solution is changing your browser and trying it on a new browser.

Tony answered 2 months ago

VD is correct. It only works on Firefox.

Toby answered 2 months ago

It only works on Edge for me both Chrome and Firefox do not load. And the sites on the Astra Site do not load either: https://wpastra.com/ready-websites/ If I'd realised this was a recurring issue with Astra I never would have bothered with it – I only bought for the convenience.

Mahesh answered 2 months ago

Which Astra Sites version do you have? It may be the older version. Please try again with the updated version.

Sergey answered 2 months ago

Guys, change the browser, I helped)

Toby answered 2 months ago

I have the updated version, having spoken to support.

But as I keep pointing out – I CANNOT SEE THE WEBSITES ON THE ASTRA SITE EITHER:

Ready Websites

Yesterday I was seeing the loading spinner today I see no sites and a ‘suggest your ideas' box.

This problem is not my website.

Victor answered 2 months ago

Hi, just go to PHP Selector on your cPanel and check XMLreader (mine was unchecked). save & refresh the Astra sites. This has always worked for me. Thanks

Sanjaykumar answered 1 week ago

Please you use the chrome browser than your problem is definitely solved trust me

mrpc answered 7 days ago

SOLUTION IS HERE
hello, just upgrade your PHP version, you can try 7.3 and see the effects directly.
thanks , have nice day .

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